Privacy Policy
Last Updated: December 2024
1Introduction
The Bankruptcy HQ ("Company," "we," "us," or "our") operates the thebankruptcyhq.com website and the associated dashboard application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our dashboard, and interact with our Service.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. By using our Service, you agree to this Privacy Policy.
2Information We Collect
2.1 Information You Provide Directly
- Account Registration Information: Name, email address, law firm name, and other business information when you create an account
- Authentication Credentials: Information provided through Google OAuth authentication (see Section 3)
- Billing Information: Payment details, billing address, and subscription preferences
- Communication Data: Messages, feedback, and support requests you send to our team
2.2 Information Automatically Collected
- ECF Court Email Data: We automatically parse and store ECF (Electronic Case Filing) court emails that you authorize our system to access and process
- Case Information: Case details, client information, court notices, and attached documents extracted from ECF emails
- Usage Information: How you interact with the dashboard, pages visited, actions taken, timestamps, and session duration
- Device Information: Browser type, operating system, IP address, device identifiers, and cookie data
- Log Data: Server logs capturing requests, responses, errors, and system activity
3Google OAuth Authentication
How We Use Google Authentication
Our Service uses Google OAuth 2.0 to authenticate users securely. This allows you to sign in using your Google account credentials without sharing your password with us.
3.1 What Data We Receive from Google
When you authenticate using Google OAuth, we receive the following information from Google:
- Your Google account email address (primary identifier)
- Your full name associated with your Google account
- Your Google account profile picture (if available)
- Your unique Google ID token for secure session management
3.2 Data We Do NOT Access
Our application requests only the minimal scopes necessary for authentication. We do not:
- Access your Google Drive files or documents
- Access your Google Calendar or contacts
- Access your Gmail inbox or email messages
- Modify any data in your Google account
- Store your Google account password
3.3 Third-Party Access Disclosure
Google will provide us with your personal information as described above to enable secure authentication. By using Google OAuth, you are consenting to the sharing of this information with The Bankruptcy HQ. You can revoke our application's access to your Google account at any time through your Google Account Security settings.
3.4 Google's Privacy Policy
Google's collection, use, and sharing of your information is governed by Google's Privacy Policy. We recommend reviewing Google's Privacy Policy to understand their data practices.
4How We Use Your Information
We use the information we collect for various purposes:
- Creating and managing your account and subscription
- Authenticating your identity securely
- Parsing and processing ECF court emails for your cases
- Downloading and storing attached court documents
- Generating and displaying case dashboard information
- Automating email notifications to your clients
- Providing customer support and responding to inquiries
- Monitoring and improving Service performance and security
- Detecting, preventing, and addressing fraud and security issues
- Complying with legal obligations and court orders
- Sending service updates, newsletters, and promotional materials (with your consent)
5Information Sharing and Disclosure
5.1 Service Providers
We may share your information with third-party service providers who assist us in operating our website and conducting our business, including cloud hosting providers, payment processors, and email service providers. These providers are contractually obligated to use your information only for the purposes necessary to provide services to us.
5.2 Business Transfers
If The Bankruptcy HQ is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
5.3 Legal Requirements
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
- Comply with applicable laws, regulations, or court orders
- Enforce our Terms of Service and other agreements
- Protect the security or integrity of our Service
- Protect the rights, privacy, safety, or property of The Bankruptcy HQ, you, or others
5.4 Client Information
Information about your clients is necessary for our Service to function. This information is stored securely and used only for automating communications and case management as requested by you. We do not sell or share client information with third parties except as required to deliver our Service (e.g., email service providers for sending automated notifications).
6Data Security
We implement comprehensive security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using SSL/TLS protocols
- Encryption of sensitive data at rest
- Secure authentication mechanisms including OAuth
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Employee confidentiality and privacy training
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7Data Retention
We retain your information for as long as your account is active or as long as necessary to provide our Service. You may request deletion of your account and associated data at any time by contacting us. After account deletion, we may retain certain information for legal compliance, fraud prevention, and legitimate business purposes in de-identified or aggregated form.
8Your Privacy Rights
8.1 Access and Portability
You have the right to request access to the personal information we hold about you and, where applicable, to receive a copy of your information in a portable format.
8.2 Correction and Deletion
You may request that we correct inaccurate information or delete your personal information, subject to certain legal exceptions.
8.3 Opt-Out
You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
8.4 Google OAuth Revocation
You can revoke our access to your Google account at any time by visiting your Google Account Security settings and removing our application from the list of connected applications.
9Compliance with Regulations
9.1 GDPR (if applicable)
If you are located in the European Union, United Kingdom, or European Economic Area, the General Data Protection Regulation (GDPR) may apply to our processing of your personal information. We process data based on your consent, our legitimate interests, or contractual necessity.
9.2 CCPA (if applicable)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. The Bankruptcy HQ does not sell personal information for monetary consideration.
10Sensitive Information
Important Note on Confidential Data
Your Service may contain highly sensitive legal and financial information related to bankruptcy cases. You acknowledge that you are responsible for the confidentiality of this information and that you have obtained all necessary client consents before providing their information to our Service.
11Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by sending you an email or displaying a notice on our website. Your continued use of the Service following the posting of changes constitutes your acceptance of those changes.
12Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
© 2024 The Bankruptcy HQ. All rights reserved. This Privacy Policy is provided for informational purposes and should be reviewed by legal counsel to ensure compliance with all applicable laws and regulations in your jurisdiction.